OSS Administration – Orange Careers

Job Description

• Implement service management systems.
• Create solution architecture to fulfill the special needs of different users of Service manager tool including
• Technology, CS, Commercial and HR users.
• Evaluation of systems/solutions efficiency.
• Evaluation of systems specifications.
• Support OSS administrators in troubleshooting of complex technical issues.
• Create, design and implement new solutions and innovations to automate different process including Change management , Request management, Configuration management, Incident management and SLM management(to reflect the performance of Technology teams in solving technical problems affecting subscribers).
• Automate different request forms used internally in Orange to limit paper work usage and reduce related OPEX costs.
• Design and implement the integrations between HP Service manager and other OSS/ NMS tools including OMU, NNM, BAC, Telalert, NGI and OMCs to avail automatic Trouble ticketing and fault management notifications and alerts to comply with Orange OSS standards.
• Prepare yearly budget (CAPEX and OPEX) for HP service manager solutions.
• Evaluate service management systems
• Develop technical solutions and systems (HW&SW) for Service management department to insure compliancy with ITIL v3 standards & document them.
• Evaluation of systems feasibility.

Job Requirements

• Bachelor of Telecommunication Engineering or Computer Engineering
• Minimum 4 years of experience in telecommunication field, 2 of which in (System Integration & Network Management field, & operating systems and Database administration)
• Good presentation skills.
• Good Linux Redhat, Unix or HP-Unix fundamentals.
• Very good in MS-SQL.
• Ability to develop accurate reports.
• Good SNMP protocol Knowledge.
• Good communication skills.
• Good Reporting and organization skills.
• Fluent English both spoken and written.
• Excellent computer skills.
• Web developing or ASP Knowledge is Value added

Jobs Responsibilities

• Manage to solve technical problems and coordinate with others in Orange and with external suppliers as well
• Responsible for the availability of OSS tools on 24/7, 24/5 and 8/5 basis
• Providing specific information systems reports.
• Managing information systems shared resources.
• Training of system operators.
• Handle several applications effectively with the expected flexibility according to the business needs
• Documentation of system aspects (maps, specifications, etc.).
• Responsible for service management systems deployments:
• Documentation of system operation (manuals, tutorials).

Job Details

Company: Orange Business Services

Vacancy Type: Full-time

Job Functions: Technology

Job Location: Egypt

Application Deadline: N/A

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